Trade In Terms And Conditions

SECOND SAVE GAMING — TRADE-IN TERMS AND CONDITIONS

Last updated: 24 August 2026

These Trade-In Terms and Conditions apply when you request a trade-in quote, send items to Second Save Gaming, receive a final inspected offer, or accept payment by bank transfer or store credit.

They should be read together with our Terms of Service and Privacy Policy. Nothing in these terms limits any rights or protections that cannot lawfully be excluded.

1. ABOUT SECOND SAVE GAMING

Second Save Gaming is operated by Adam Taylor, a sole trader trading as Second Save Gaming.

Business address:

Flat 85 Beaumont Court

61-71 Victoria Avenue

Southend-on-Sea

Essex

SS2 6BX

United Kingdom

Email: hello@secondsavegaming.co.uk

Website: secondsavegaming.co.uk

2. WHO MAY USE THE TRADE-IN SERVICE

You must be at least 18 years old to submit or complete a trade-in. If you are under 18, a parent or legal guardian must complete the trade-in on your behalf.

You must provide accurate contact information and must be legally entitled to dispose of every item you send.

3. ITEMS YOU SEND

By sending an item to us, you confirm that:

  • you own the item or have the owner's authority to trade it;
  • it is not stolen, counterfeit or unlawfully obtained;
  • it is not subject to finance, hire purchase, rental, a security interest or another third-party claim;
  • you have disclosed any known fault, damage, missing part, modification or other material issue; and
  • where relevant, personal accounts, passwords, parental controls, activation locks and personal data have been removed.

We may refuse an item that is illegal, unsafe, counterfeit, materially different from the quoted item, or unsuitable for resale.

4. PROVISIONAL QUOTES

Prices displayed by the trade-in service and quotes created before inspection are provisional.

A provisional quote is based on the title, platform, item type, condition or grade and other information selected by you. It is not a guaranteed purchase price until the item has been physically received, identified, inspected and tested by Second Save Gaming and you have accepted the final offer.

Unless the quote states otherwise, a provisional quote is valid for 7 calendar days from the date it is created. We may honour an expired quote at our discretion, but we are not required to do so.

The original provisional quote is kept on record even if the final inspected offer changes.

5. CONDITION AND COMPLETENESS

You must choose the condition or grade that most accurately describes the item.

For games, the available conditions may include:

  • CIB / Complete — the game is supplied with its expected original case, artwork and manual where that title/platform was originally supplied with one;
  • Manual Missing — the game and expected case/artwork are present but a required original manual is missing; and
  • Disc / Cartridge Only — the game media is supplied without the expected original case/packaging.

For consoles, controllers and accessories, the service may use boxed, unboxed, discounted or other grades. The exact grade depends on condition, completeness, included accessories and the relevant product.

Some newer platforms or titles were not originally supplied with a traditional manual. In those cases a Manual Missing grade may not apply.

Items requiring individual assessment, including some faulty or unusual hardware, may be shown as Price on Application.

6. SENDING YOUR PARCEL TO US

After you submit a quote, we provide a unique quote reference and the address to which the parcel should be sent.

You must:

  • package the items securely;
  • include the quote reference inside the parcel;
  • use an appropriately tracked service;
  • use suitable insurance or compensation cover for the value of the parcel where reasonably necessary; and
  • keep your proof of posting and proof of the postage cost.

Risk in the parcel remains with you until it has been physically delivered to the address provided by Second Save Gaming. A carrier scan or tracking update does not by itself prove that the parcel has been correctly delivered or matched to your quote.

7. POSTAGE REIMBURSEMENT

Second Save Gaming reimburses eligible reasonable postage costs for sending a genuine trade-in parcel to us.

You must provide a receipt, label receipt, carrier invoice or other reasonable proof showing the amount paid.

Eligible postage means the reasonable cost of one appropriately sized tracked parcel for the items included in the quote, using a service suitable for the parcel's weight and value. Where additional compensation cover is reasonably required because of the value of the parcel, that reasonable additional cover can form part of the eligible cost.

Unless agreed with us in advance, we do not have to reimburse avoidable premium charges such as same-hour delivery, premium timed delivery, unnecessarily expensive courier services, oversized packaging surcharges caused by unreasonable packaging, or optional extras that were not reasonably required for safe tracked delivery.

The reimbursement is calculated on the eligible postage cost actually evidenced by you:

  • CASH — 100% of the eligible postage cost is reimbursed in cash; or
  • STORE CREDIT — 120% of the eligible postage cost is added as store credit where the trade-in is completed using store credit.

Example: if the eligible evidenced postage cost is £5.00, the reimbursement is £5.00 in cash or £6.00 in store credit.

If you later decline the final offer, or the trade-in does not complete using store credit, an eligible postage reimbursement is paid at 100% of the eligible cost in cash rather than at the 120% store-credit rate.

Postage reimbursement applies to genuine trade-in submissions. We may refuse or reduce reimbursement where the parcel is unrelated to the quote, contains no genuine trade-in items, materially abuses the service, or the claimed amount cannot reasonably be evidenced.

8. RECEIPT, INSPECTION AND TESTING

Once the parcel is received and matched to the quote, we inspect the items and test them as appropriate.

Inspection may include checking:

  • identity and platform;
  • completeness;
  • cosmetic condition;
  • discs or cartridges;
  • cases, artwork and manuals;
  • cables, controllers and accessories;
  • console or accessory functionality;
  • modifications, activation locks or faults; and
  • any other matter relevant to the item's value or resale.

We may professionally clean or refurbish a disc where appropriate as part of the inspection process.

9. FINAL INSPECTED OFFER

After inspection, we issue a final offer.

If every item matches the information supplied, the final offer may be the same as the provisional quote.

If an item is missing, materially different, incomplete, faulty, a different grade, or otherwise not as described, we may adjust or remove that item's value.

Where the condition changes, we aim to apply the appropriate condition/grade value that was recorded for that item when the provisional quote was created. An unusual item may instead require a manual value.

The final offer will show the inspected value and may include notes explaining a change.

10. ACCEPTING OR DECLINING THE FINAL OFFER

You may accept or decline the final offer using the secure link or other method we provide.

No ownership of an item transfers to Second Save Gaming until you accept the final offer for that item or otherwise expressly agree to sell it to us.

If you accept the final offer, the trade-in becomes binding at the accepted value and we proceed to settlement.

If you decline the final offer, we will arrange return of the affected items using a tracked service at no charge to you, subject to you providing a valid UK return address and any reasonable information needed for return.

11. CASH — SAME-DAY BANK TRANSFER

Where cash is selected, payment is made by bank transfer.

Our advertised "CASH PAID SAME DAY" commitment means:

  • if you accept the final inspected offer by 8:00pm UK time, we will initiate the bank transfer on the same calendar day; and
  • if you accept after 8:00pm UK time, we will initiate the bank transfer the following morning.

A bank transfer is treated as paid by us when we have instructed/sent it through our banking provider. The time at which your bank displays or makes the funds available can depend on the receiving bank and is outside our direct control.

We may reasonably delay payment where required to investigate suspected fraud, ownership concerns, incorrect payment details, sanctions/legal requirements, technical banking failure or another matter that reasonably prevents safe payment. We will contact you where a material delay occurs.

12. STORE CREDIT

If store credit is selected and the final offer is accepted, the accepted trade-in value and any qualifying 120% postage reimbursement are issued as Second Save Gaming store credit.

Store credit is linked to the relevant Second Save Gaming / Shopify customer account. A customer account is therefore required before store credit can be issued.

Store credit:

  • is denominated in pounds sterling;
  • can be used on eligible purchases from Second Save Gaming;
  • is not cash and cannot normally be withdrawn or exchanged for cash after it has been issued, except where required by law or expressly agreed by us; and
  • is subject to any lawful technical or account restrictions applying to Shopify Store Credit.

We will take reasonable care to issue credit to the correct customer account. You are responsible for providing and using the correct email/customer account.

13. ITEMS NOT INCLUDED IN THE QUOTE

Do not send unrelated property.

If additional items are received that are not on the quote, we may:

  • contact you and offer to value them;
  • add them to the trade-in only with your agreement; or
  • return them.

We are not required to purchase an unquoted item.

14. REJECTED, PROHIBITED OR UNSAFE ITEMS

We may reject an item that is counterfeit, stolen or suspected stolen, illegal, unsafe, materially misdescribed, activation locked, subject to finance, structurally dangerous, or otherwise unsuitable for purchase.

Where we reasonably suspect criminal property or another legal issue, we may retain or provide information or property to the police, a rights holder, carrier, payment provider or other authority where legally required or permitted.

15. CUSTOMER DATA AND ACCOUNTS ON DEVICES

Before sending a console or other data-bearing device, you should remove personal data, accounts, saved payment details, passwords, memory cards and other personal content unless a particular item is expressly part of the trade-in.

You should factory reset a device where appropriate and remove activation locks.

We are not responsible for loss of personal data that you leave on a device, except to the extent responsibility cannot lawfully be excluded. If data is discovered during testing, we may erase it where reasonably necessary to prepare the item for resale.

16. RETURN OF ITEMS

When an item must be returned, we use an appropriate tracked service to the return address associated with the trade-in or another address agreed with you.

We will provide dispatch/tracking information where available.

You must tell us promptly if your return address changes. We are not responsible for loss caused by an incorrect address supplied by you.

17. ERRORS, FRAUD AND MANIFEST PRICING MISTAKES

We take reasonable care to keep trade-in data and pricing accurate.

If a quote contains an obvious technical, typographical or pricing error that a reasonable person would recognise as a mistake, we may correct it before the final offer is accepted.

We may suspend or cancel a trade-in where we reasonably suspect fraud, attempted manipulation of the quoting system, repeated abusive submissions or another unlawful use.

18. COMMUNICATIONS

Trade-in communications may be sent by email and may include:

  • provisional quote confirmation;
  • receipt or inspection updates;
  • final offer;
  • acceptance or decline confirmation;
  • payment or store-credit confirmation; and
  • return/tracking information.

You are responsible for providing an email address you can access and for checking spam/junk folders.

19. LIABILITY

Nothing in these terms excludes or limits liability where doing so would be unlawful, including liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or rights that cannot lawfully be excluded.

We are not responsible for loss or damage occurring while a parcel is in your chosen carrier's possession before it has been delivered to us, except where the law provides otherwise.

20. CHANGES TO THESE TERMS

We may change these terms for future trade-ins. The terms applying to a submitted quote are normally the version in force when that quote was submitted, unless a change is required by law or agreed with you.

21. COMPLAINTS AND CONTACT

If you have a question or complaint, contact:

Second Save Gaming

Adam Taylor, sole trader

Flat 85 Beaumont Court

61-71 Victoria Avenue

Southend-on-Sea

Essex

SS2 6BX

United Kingdom

Email: hello@secondsavegaming.co.uk

Please include your trade-in reference where possible.

22. GOVERNING LAW

These terms are governed by the laws of England and Wales.

If you live elsewhere in the United Kingdom, you may also benefit from mandatory protections applying where you live and may be entitled to bring proceedings in your local courts.