Privacy policy

Last updated: 28 July 2026

Second Save Gaming respects your privacy and is committed to handling personal information fairly, lawfully and securely. This Privacy Policy explains what information we collect, why we use it, who we share it with, how long we keep it and the rights available to you.

1. Who We Are

Second Save Gaming is operated by:

Adam Taylor, trading as Second Save Gaming
Flat 85 Beaumont Court
61-71 Victoria Avenue
Southend-on-Sea
Essex
SS2 6BX
United Kingdom

Email: hello@secondsavegaming.co.uk
Website: secondsavegaming.co.uk

For the purposes of UK data-protection law, Adam Taylor trading as Second Save Gaming is the controller of the personal information described in this policy.

2. When This Policy Applies

This policy applies when you:

visit or use our website;
create or use a customer account;
purchase games, consoles, accessories or other products;
order our professional disc-cleaning service;
send discs to us for inspection, cleaning and return;
request or complete a trade-in;
contact us, submit a form, make a complaint or request a return;
subscribe to marketing or interact with an offer; or
otherwise deal with Second Save Gaming.

3. Personal Information We Collect

The information we collect depends on how you interact with us.

Contact and identity information

This may include your name, email address, telephone number, billing address, delivery address, return address and any other contact details you provide.

Customer-account information

This may include your account details, preferences, account activity, sign-in information and communications connected with your account. We do not receive passwords held by external sign-in providers.

Order and transaction information

This may include products or services ordered, order numbers, prices, discounts, delivery methods, payment status, refunds, cancellations, returns, store credit and customer-service history.

Payment information

Website payments are processed by Shopify and the payment provider selected at checkout. Those providers may collect payment-card details, billing information, fraud-prevention information and payment authorisation data. We do not normally receive or store your complete payment-card number or security code.

For trade-ins paid by bank transfer, we may collect the account holder's name, sort code, account number and any other information reasonably required to make and verify the payment.

Disc-cleaning service information

When you order or use the disc-cleaning service, we may collect:

your order number and contact details;
the number and type of discs sent;
notes you provide about the discs;
delivery, receipt and return-tracking information;
inspection and service records;
photographs or video showing disc condition, the cleaning process, packaging or dispatch where reasonably required;
information about unsuitable, damaged or additional discs; and
communications, complaints, refunds or claims connected with the service.

Please do not include unnecessary personal documents or information inside a disc-cleaning parcel.

Trade-in information

When you request or complete a trade-in, we may collect:

descriptions and photographs of the items offered;
make, model, edition, storage capacity and serial numbers;
information about condition, faults, repairs, modifications and missing parts;
provisional and final quotation records;
inspection and testing results;
delivery, tracking and proof-of-postage information;
your decision to accept or reject a final price;
payment or store-credit information;
evidence of identity, ownership or authority where reasonably required; and
fraud-prevention or legal-compliance records.

Communications

We collect information contained in emails, contact forms, return requests, complaints, reviews, trade-in enquiries and messages sent through connected marketplaces or social-media services.

Device, website and cookie information

We and our service providers may automatically collect information such as your IP address, browser type, device type, operating system, pages viewed, links selected, referring website, dates and times of visits, checkout activity, cookie identifiers and general diagnostic information.

Fraud and security information

We may collect information needed to verify transactions, identify suspicious activity, protect accounts, prevent fraud, enforce our terms and protect our website, customers and business.

4. Personal Information on Devices Sent for Trade-In

Consoles, computers, storage devices and other electronic products may contain personal information. Before sending a device, you should:

back up anything you wish to retain;
sign out of all accounts;
remove passwords, parental controls and activation locks;
remove SIM cards and removable memory cards unless included in the trade;
disconnect the device from online services; and
erase your personal information where possible.

Inspection, testing or refurbishment may require us to access settings, perform a factory reset, restore software or erase stored information. We will not intentionally examine personal content beyond what is reasonably necessary to identify, inspect, test, secure, reset or erase the device, investigate suspected unlawful activity or comply with the law.

We cannot guarantee that information left on a device can be preserved or recovered.

5. How We Collect Information

We collect information:

directly from you when you place an order, complete a form, contact us, send an item or subscribe to marketing;
automatically from your device or browser through cookies and similar technologies;
from Shopify, payment providers, delivery companies, banks, fraud-prevention services and other service providers;
from marketplaces or social platforms where you choose to interact with us through those services; and
from lawful sources such as banks, payment-dispute services, law-enforcement authorities or rights holders where reasonably necessary.

6. How and Why We Use Personal Information

We only use personal information where we have a lawful basis.

Contract

We use information where necessary to take steps at your request or perform a contract with you. This includes:

processing and delivering orders;
providing customer accounts;
processing payments, refunds and store credit;
providing the disc-cleaning service and returning customer-owned discs;
providing trade-in quotations, inspections and payments;
handling cancellations, returns, complaints and service issues; and
communicating with you about an order, service or trade-in.

Legal obligation

We use information where necessary to comply with legal duties, including accounting and tax obligations, consumer-protection requirements, fraud and crime prevention, product-safety responsibilities and responding to lawful requests.

Legitimate interests

We may use information where necessary for our legitimate interests or those of another person, provided those interests are not overridden by your rights. These interests include:

operating, securing and improving our website and services;
preventing and investigating fraud;
maintaining evidence of item condition, packing, dispatch and service performance;
resolving complaints, delivery issues and payment disputes;
protecting our legal rights;
understanding website performance and customer demand; and
providing relevant customer service.

Consent

We rely on consent where required, including for non-essential cookies and certain forms of electronic marketing. You may withdraw consent at any time. Withdrawal does not affect processing that was lawful before consent was withdrawn.

7. Packing, Condition and Dispatch Records

We may photograph or record products, trade-in items or customer-owned discs while they are inspected, cleaned, packed or dispatched. Records may show the item, its condition, serial number, packaging, shipping label, order reference and limited customer information visible during the process.

We use these records to confirm condition and contents, investigate delivery issues, resolve complaints, prevent fraud and respond to payment disputes. They are normally retained for no longer than 90 days unless required for an active complaint, claim, investigation, legal obligation or dispute.

8. Marketing

We may send marketing where you have consented or where another lawful permission applies. Marketing may include new arrivals, offers, trade-in updates and service information.

You can unsubscribe at any time by using the unsubscribe link in a marketing message or emailing hello@secondsavegaming.co.uk. We may retain a minimal suppression record so that we can respect your request not to receive further marketing.

Service messages about an order, return, disc-cleaning service, trade-in, security issue or policy change are not marketing and may still be sent where necessary.

9. Cookies and Similar Technologies

Our website uses cookies and similar technologies. Essential cookies are used to operate functions such as the basket, checkout, security and customer accounts.

Where required, analytics, personalisation and advertising cookies are used only after consent. You can manage non-essential cookies through the cookie-preferences tool where displayed and through your browser settings. Blocking some cookies may affect website functionality.

10. Who We Share Information With

We may share personal information where reasonably necessary with:

Shopify and connected store-service providers;
payment processors, banks and payment-dispute services;
postal, courier and delivery companies;
email, customer-service, cloud-storage, authentication and technical providers;
analytics, advertising and cookie-management providers where permitted;
fraud-prevention and security services;
accountants, insurers, legal advisers and other professional advisers;
law-enforcement authorities, courts, regulators or public bodies where required or lawful; and
a buyer or successor if all or part of the business is sold or transferred, subject to appropriate safeguards.

We do not sell personal information as a standalone commercial product.

11. Shopify

Our online store is hosted and powered by Shopify. Shopify processes personal information to provide website hosting, customer accounts, checkout, payments, order management, fraud prevention, analytics and related services. Shopify may also process information for its own purposes where permitted by law. Shopify's own privacy information explains its processing in more detail.

12. International Transfers

Some service providers may process information outside the United Kingdom. Where this happens, we or the relevant provider will use an approved legal safeguard, such as an adequacy regulation or appropriate contractual protection, unless another lawful exception applies.

13. How Long We Keep Information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including legal, accounting, tax, fraud-prevention and dispute-resolution requirements.

Typical retention periods are:

order, payment, refund, trade-in and service transaction records: normally up to six years after the transaction, or longer where lawfully required;
ordinary enquiries and customer-service records: normally up to two years after the matter is resolved;
uncompleted trade-in quotations: normally up to 12 months after the last contact;
condition, packing and dispatch photographs or video: normally up to 90 days, unless needed for a dispute or claim;
marketing records: until you unsubscribe or we no longer need them, with a minimal suppression record retained where necessary; and
cookie data: for the period shown in the cookie-preferences tool or the relevant provider's information.

We may keep information longer where there is an active complaint, legal claim, fraud investigation, chargeback, tax enquiry or other lawful reason. Information that is no longer needed will be deleted, anonymised or put beyond use where reasonably practicable.

14. Security

We use reasonable technical and organisational measures designed to protect personal information against accidental loss, unauthorised access, alteration, disclosure or misuse. No online system is completely secure, so you should also protect your account and email credentials and contact us promptly if you suspect unauthorised activity.

15. Your Data-Protection Rights

Depending on the circumstances, you may have the right to:

request access to your personal information;
request correction of inaccurate or incomplete information;
request deletion where there is no lawful reason for continued use;
request restriction of processing;
object to processing based on legitimate interests;
object to direct marketing;
request transfer of eligible information;
withdraw consent where consent is the lawful basis; and
complain to the Information Commissioner's Office.

Rights are not absolute and may be subject to legal exceptions. We may request information reasonably necessary to confirm your identity before responding.

To exercise a right, email hello@secondsavegaming.co.uk.

16. Automated Decision-Making

We do not normally make decisions producing legal or similarly significant effects about you solely by automated means. Payment providers and fraud-prevention services may use automated tools under their own policies. Where the law gives you rights in relation to such a decision, those rights remain unaffected.

17. Children

Our website is intended for customers who can lawfully enter into the relevant transaction. A person under 18 should ask a parent or legal guardian to place an order or complete a transaction on their behalf. We do not knowingly use children's personal information for targeted marketing.

18. Complaints

Please contact us first if you have a concern about how we use personal information so that we can investigate.

You also have the right to complain to:

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
United Kingdom

Website: ico.org.uk
Telephone: 0303 123 1113

19. Changes to This Policy

We may update this policy to reflect changes to our services, providers, legal obligations or use of personal information. The latest version will be published on our website with an updated revision date.

20. Contact Us

For privacy questions or requests, contact:

Second Save Gaming
Adam Taylor, sole trader
Flat 85 Beaumont Court
61-71 Victoria Avenue
Southend-on-Sea
Essex
SS2 6BX
United Kingdom

Email: hello@secondsavegaming.co.uk