Shipping policy

Last updated: 28 July 2026

This policy explains delivery and postage arrangements for retail purchases, the professional disc-cleaning service and trade-ins.

1. Where We Deliver

Second Save Gaming currently delivers to addresses within the United Kingdom. International delivery is not currently available through the website unless a destination is expressly offered at checkout.

2. Retail Order Dispatch

Our normal operating and dispatch hours are 8:00am to 8:00pm UK time.

In-stock retail orders with cleared payment that are placed before 8:00pm are prepared for same-day dispatch. Orders placed at or after 8:00pm are prepared the following morning.

Dispatch means that a parcel has been handed to, collected by, deposited with or otherwise entered into the delivery carrier's network. A tracking scan may appear later than the time of dispatch.

Same-day dispatch is subject to accurate order information, stock availability, payment authorisation, carrier access and circumstances outside our reasonable control. If a material delay occurs, we will contact you as soon as reasonably possible.

The disc-cleaning service uses a separate turnaround measured from receipt of your discs, as explained below.

3. Retail Delivery Options

Available delivery services, prices and estimates are displayed at checkout. Our normal options are:

UK Tracked Standard

Estimated delivery is normally three to five business days after dispatch.

UK Tracked Express

Estimated delivery is normally one to two business days after dispatch.

These are estimates rather than guaranteed delivery dates unless we expressly agree otherwise. Weekends, public holidays, severe weather, carrier disruption and other events outside our reasonable control can affect delivery.

4. Delivery Charges and Free Delivery

The applicable delivery charge is displayed before payment.

Free UK tracked standard delivery is available on qualifying orders over £100, as calculated at checkout. The qualifying value is normally the basket subtotal after discounts and before delivery charges.

A free-delivery offer never covers the customer's cost of sending trade-in items or discs to us. Any delivery promotion is subject to the checkout calculation and any specific terms shown with the offer.

5. Tracking

Retail orders and customer-owned discs returned after cleaning are sent using a tracked service unless the checkout expressly states otherwise.

Tracking details are normally sent by email after dispatch. Tracking may take time to update after the parcel enters the carrier's network. Make sure the email address supplied with the order is correct.

6. Packaging

We package products and customer-owned discs securely and with protection appropriate to their type and value.

We may reuse clean, suitable packaging to reduce waste where this does not compromise protection. As many items are pre-owned or collectible, we take reasonable care to protect cases, artwork, manuals, discs, cartridges, consoles and accessories.

7. Delivery Addresses

You are responsible for providing a complete and accurate delivery or return address. Check it before completing checkout.

Email hello@secondsavegaming.co.uk immediately if you notice an error. We cannot guarantee that an address can be changed after packing or dispatch begins.

A parcel is treated as delivered when delivered to the address supplied, a person at that address, a safe place or neighbour authorised by you, or an authorised collection point.

If a parcel is returned because the address was incorrect, incomplete or inaccessible, or because it was not collected, we may ask you to pay the reasonable cost of redelivery where the failure was not caused by us or the carrier.

8. Delayed, Lost or Damaged Retail Orders

Check the tracking information if an order has not arrived within the estimated period. If it appears delayed or lost, email hello@secondsavegaming.co.uk with your name and order number so that we can investigate.

Risk in retail goods remains with us until delivery to you or to a person or location authorised by you. Where a parcel is confirmed lost, we will provide the appropriate replacement or refund.

If a parcel or its contents arrive damaged, contact us as soon as reasonably possible and provide your order number, a description and clear photographs of the outer packaging, shipping label, inner packaging and affected item where possible. Retain the packaging while the matter is investigated.

Your statutory rights are not affected.

9. Missing or Incorrect Items

Email hello@secondsavegaming.co.uk promptly if anything is missing or incorrect. Include the order number and details of the problem. We may request photographs to help resolve the issue.

10. Sending Discs for Professional Cleaning

The customer arranges and pays for the initial journey to Second Save Gaming. The delivery charge paid at checkout covers one return journey from us to the UK delivery address entered with the order. It does not cover the initial journey to us.

Use secure packaging and an appropriately tracked and insured service. Retain proof of postage. Risk remains with you until the parcel is physically delivered to the address supplied in our instructions.

Include your order number. A missing or unclear order reference may delay confirmation of receipt and processing.

11. Disc-Cleaning Turnaround and Return Dispatch

Eligible discs are normally inspected, cleaned, securely packed and dispatched back within six operating hours after confirmed receipt.

Operating hours are 8:00am to 8:00pm UK time. Only time within those hours counts. A parcel confirmed at 7:00pm therefore has one operating hour counted that day, with the remaining period continuing from 8:00am the next day.

Confirmed receipt means physical receipt and successful matching of the parcel to the order. A carrier's delivery scan is not always the same time as internal confirmation.

The six-hour commitment may be affected by an unusually large order, an unidentified parcel, specialist assessment, unsuitable discs, equipment failure, severe weather, carrier disruption or another event outside our reasonable control. We will contact you where a material delay occurs.

Returned discs are sent to the address supplied at checkout. If the address is incorrect or the parcel is not collected, a reasonable redelivery charge may apply.

Risk in customer-owned discs remains with Second Save Gaming during the return journey where we arranged the carrier, until delivered to you or an authorised person or location.

12. Extra Items or Postage Costs

The standard disc-cleaning price covers the discs ordered, not unrelated items or unusually heavy packaging. Do not send retail cases, manuals, artwork or other property unless agreed.

If extra items, an incorrect quantity or unusual packaging materially increases the required return cost, we will contact you before requesting any additional payment. We will not take an additional payment without your agreement.

13. Trade-In Postage

Trade-in customers arrange and pay for the initial journey to us and should use tracked, adequately insured delivery. The rules for successful-trade postage uplifts and free return of rejected trades appear in the separate Trade-In Terms and Conditions.

14. Cancellations and Returns

Because we dispatch quickly, contact us immediately to request cancellation. We cannot guarantee that a parcel can be stopped once preparation begins.

Applicable cancellation, return and refund rights are explained in our Returns, Refunds and Cancellation Policy.